Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a notification with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges and delivery times vary based on your location. Below are our standard options:
Region Standard Shipping Express Shipping Free Shipping (Orders over)
| Region | Standard Shipping | Free Shipping (Orders over) |
| North America (US & Canada) | $9.99 (7-15 business days) | $60 |
| Europe & UK | $9.99 (10-18 business days) | $70 |
| Australia & New Zealand | $9.99 (8-15 business days) | $70 |
| Asia (Japan, Korea, Singapore, etc.) | $5.99 (5-12 business days) | $40 |
| Other Countries | Calculated at checkout | – |
Delivery times are estimates and not guaranteed. They begin from the date of shipment, not the order date.
International Shipping
For orders shipped outside of your country, you may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer. We are not responsible for delays caused by customs.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided.
Shipping Address
Please ensure your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error after placing your order, contact us immediately at [Cloudscent_Official@outlook.com] and we will do our best to update it before shipment.
Lost or Damaged Packages
We are not liable for lost or stolen packages confirmed delivered to the address provided. If your package is lost in transit, please contact the carrier first. For damaged items, contact us within 7 days of delivery with photos of the damage.
Contact Us
If you have any questions about our shipping policy, please email us at Cloudscent_Official@outlook.com].